Refund and Returns Policy

Gar-Zen Botanical Designs Returns & Refund policy on this site.

A Return and Refund Policy
Usually Consists of:

Additional non-returnable items:

  • Terms: Once your package arrives for you, there is a 5-day period to report any damage, breakage or wrong item shipped. In those 5 days, you must contact us via email or phone and report your issue. We will require for tax purposes that you send us 3 photos (JPEG) with your correspondence. Within 2 days, you will hear from us. If you do not report and let 5 days pass from the DELIVERY date, you can not receive a refund.
  • State of return (e.g. unworn.) Are you returning because the item is broken? We must know the state of the item.
  • Reason for return (e.g. damaged or wrong product) Make sure your photos reflect the issue clearly.
  • Process for return (i.e. how to initiate a return, how to contact customer service). If both parties agree to return the item, Gar-Zen Botanical Designs will pay for the shipping. We will email you the return label to your email address. Make sure the email address you give us matches the one on the order. If email addresses do not match, we will not do a return process.
  • Process of refund (i.e. terms of refund, duration, payment details) Once we receive an email or call from you about the product, we will contact you within 2 days. We will review your request and photos. If both parties agree on the return, your return label is sent to you. Shipping is through the USPS and takes between 5-7 days. Once the package is received, and we make sure it is our product as described, we start the refund process. Depending on your credit card company, refunds can take up to 10 days. Check with your banking institution for refund details from third parties.
  • Contact details: Gar-Zen Botanical Designs 10813 Greentrail Dr., S. Boynton, Beach, FL 33436 Phone (561) 410-0335. Email sales & marketing; [email protected]

Privacy Policy

We are committed to maintaining the accuracy, confidentiality, and security of your personally identifiable information ("Personal Information"). As part of this commitment, our privacy policy governs our actions as they relate to the collection, use and disclosure of Personal Information. Our privacy policy is based upon the values set by the U.S. Federal Government Ethics Model Code for the Protection of Personal Information and United States Personal Information Protection and Electronic Documents Act.

1. Introduction

We are responsible for maintaining and protecting the Personal Information under our control. We have designated an individual or individuals who are/are responsible for compliance with our privacy policy.

2. Identifying Purposes

We collect, use and disclose Personal Information to provide you with the product or service you have requested and to offer you additional products and services we believe you might be interested in. The purposes for which we collect Personal Information will be identified before or at the time we collect the information. In certain circumstances, the purposes for which information is collected may be clear, and consent may be implied, such as where your name, address and payment information is provided as part of the order process.

3. Consent

Knowledge and consent are required for the collection, use or disclosure of Personal Information except where required or permitted by law. Providing us with your Personal Information is always your choice. However, your decision not to provide certain information may limit our ability to provide you with our products or services. We will not require you to consent to the collection, use, or disclosure of information as a condition to the supply of a product or service, except as required to be able to supply the product or service.

4. Limiting Collection

The Personal Information collected will be limited to those details necessary for the purposes identified by us. With your consent, we may collect Personal Information from you in person, over the telephone or by corresponding with you via email, facsimile, or the Internet.

5. Limiting Use, Disclosure and Retention

Personal Information may only be used or disclosed for the purpose for which it was collected unless you have otherwise consented, or when it is required or permitted by law. Personal Information will only be retained for the period of time required to fulfill the purpose for which we collected it or as may be required by law. [If applicable, include a description of any parties with whom you may share Personal Information.]

6. Accuracy

Personal Information will be maintained in as accurate, complete and up-to-date form as is necessary to fulfill the purposes for which it is to be used.

7. Safeguarding Customer Information

Personal Information will be protected by security safeguards that are appropriate to the sensitivity level of the information. We take all reasonable precautions to protect your Personal Information from any loss or unauthorized use, access or disclosure.

8. Openness

We will make information available to you about our policies and practices with respect to the management of your Personal Information.

9. Customer Access

Upon request, you will be informed of the existence, use and disclosure of your Personal Information, and will be given access to it. You may verify the accuracy and completeness of your Personal Information, and may request that it be amended, if appropriate. However, in certain circumstances permitted by law, we will not disclose certain information to you. For example, we may not disclose information relating to you if other individuals are referenced or if there are legal, security or commercial proprietary restrictions.

10. Handling Customer Complaints and Suggestions

You may direct any questions or inquiries with respect to our privacy policy or our practices by

contacting:

Gar-Zen Botanical Designs

Additional Information

Cookies

A cookie is a small computer file or piece of information that may be stored in your computer's hard drive when you visit our websites. We may use cookies to improve our website’s functionality and, in some cases, to provide visitors with a customized online experience.

Cookies are widely used, and most web browsers are configured initially to accept cookies automatically. You may change your Internet browser settings to prevent your computer from accepting cookies or to notify you when you receive a cookie so that you may decline its acceptance. Please note, however, if you disable cookies, you may not experience optimal performance of our website.

Other Websites

Our website may contain links to other third party sites that are not governed by this privacy policy. Although we endeavor to only link to sites with high privacy standards, our privacy policy will no longer apply once you leave our website. Additionally, we are not responsible for the privacy practices employed by third party websites. Therefore, we suggest that you examine the privacy statements of those sites to learn how your information may be collected, used, shared and disclosed.